We hope you are completely happy with your new RawXclusive goodies, however, if you aren’t, there’s no need to worry. Exchanging or returning your order is quick and easy. Just send your item back to us, in its original condition, via Royal Mail together with proof of purchase, within 28 days of the date of dispatch (or 14 days of the date of dispatch for sale items). Please be sure to obtain a proof of posting from your Post Office, you will need this to hurry things along, should your parcel take a while to arrive with us.
For all returns please address your parcel to:
RawXclusive Returns, 27c South Street, Dorchester, Dorset, DT1 1BY.
Please note that we cannot be held responsible for any items which fail to reach us or for delays in your exchange/return reaching our warehouse. We recommend that overseas customers send their parcels via a registered trackable service and get a proof of receipt.
It is important to note that:
a) if you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect any failure to meet the original requirements for the offer or discount as a result of returning the product; and
b) you also have legal rights, which are not affected by our goodwill returns/exchanges policy.
If you require an exchange, simply fill in the exchanges section of the exchanges and returns form and tell us which item you want to exchange, along with the details of the new item you’d like in return. Then send the form and your item back to us as set out in the returns section above. Once we have received your parcel, we’ll send your new item to you – FREE of charge.
Due to the way our systems work, the returned item will be refunded to your account and the replacement item will be charged as a new transaction on your account. If you originally paid by Paypal, unfortunately we cannot process an exchange in the normal way. The refund will be processed via Paypal but you will need to make a payment for the new product using a different payment method, or, alternatively reorder the item from the website using Paypal.
If you want to return an item for a refund, please complete the returns section of the exchanges and returns form contained in your original order. Then send your item back to us, along with the form, within 28 days of the date of dispatch (or 14 days for sale items) for a refund. You will receive a full refund of the price paid for the products, but you will not receive a refund of the original delivery charges or cost of returning the products to us (unless the products were faulty).
Please allow up to 10 working days from receipt by us for us to process your refund, this maybe longer during busy sale periods.
We take great pride in everything we do and are just as disappointed as you when things aren’t up to scratch. If you have received something that isn’t up to the high standard you expect from RawXclusive please call 01305 534003 or email email@example.com where one of our Customer Service Team will be able to advise you on how to return your faulty goods.
Received The Wrong Item?
If you think you’ve received the wrong item or part of your order is missing then please contact our Customer Service Team on 01305 534003 or email firstname.lastname@example.org
Items Purchased From Our Stockists
If you have purchased items from one of our stockists (whether online or in store) and would like an exchange or refund, you need to check the returns/exchanges policy of the stockist you bought the item from and deal with the stockist directly.